These General Terms and Conditions of Sale apply to all orders placed with Coco & Minou for all items and services offered on the site www.cocoandminou.com by non-commercial individuals (hereinafter "the Customer ”).
Consequently, the fact for any person to order a product offered for sale on the website of www.cocoandminou.com implies full and complete acceptance of these General Terms and Conditions of Sale, which the Customer acknowledges having read prior to ordering. Coco & Minou reserves the right to modify the general conditions of sale at any time.
These general conditions of sale are concluded on the one hand by the company:
Coco & Minou, Individual Business
Registered with the Chamber of Trades and Crafts in Beauvais under number 882 425 416 00014
The head office is located at 4 Rue Juliette Nevouet, 60000 Goincourt, France
Hereinafter referred to as "Coco & Minou" and on the other hand, by any natural or legal person wishing to make a purchase via the online store "www.cocoandminou.com" hereinafter referred to as "the customer".
ARTICLE 1. INTEGRALITY
These general conditions express all the obligations of the parties. In this sense, the Customer is deemed to accept without reservation all the provisions provided for in these general conditions of sale. Coco & Minou, for its part, undertakes to respect its role as reseller within the framework of the said conditions.
ARTICLE 2. PURPOSE
The purpose of these general conditions is to define the rights and obligations of the parties in the context of the online sale of goods and services offered by Coco & Minou to the Customer, from order to delivery, including payment and use of services made available by Coco & Minou.
ARTICLE 3. SCOPE OF APPLICATION
These general conditions govern the internet sale of products on the day the order is placed by the Customer.
ARTICLE 4. ORDER
4.1. Ability to contract
Any Coco & Minou Customer declares to have full legal capacity, allowing him to engage under these general conditions of sale. Coco & Minou reserves the right to cancel and refuse any order from a Customer with whom there is or appears during the processing of an order, a dispute, in particular a dispute relating to the payment of a previous order.
4.2. Acceptance of the Conditions by the Client
By purchasing one or more products on the site, the Customer acknowledges by this act that he has read, understood and accepted these conditions which can only be called into question in the cases exhaustively provided for in these conditions under the paragraph "right of withdrawal" .
4.3. To order
On the site www.cocoandminou.com, the ordering process consists of six successive steps:
1. The Customer must select the product (s) he wishes to purchase.
2. The Customer must validate his shopping cart.
3. The Customer checks the selected products with the color and size options, and indicate the quantities requested.
4. The order can only be registered on the site if the Customer has clearly identified himself, either by entering his e-mail address and personal password, or by mentioning all the information requested for registration. online.
5. The Customer must clearly indicate the information required for delivery, this concerns in particular the precise delivery address as well as any accessibility restrictions (building, floor, digital code, etc.).
6. Customer chooses the method of payment, in order to proceed to payment for his order on the secure interface, which will firmly and definitively formalize the sales contract which binds him to Coco & Minou.
Any order implies acceptance of the prices and description of the products available for sale. The online entry, on the form of one of our payment partners, of the credit card number and the final validation of the order by the Customer will constitute proof of the order and the amounts payable for the products ordered.
4.4. Order confirmation
An email is automatically sent to the Customer to confirm his order, provided that the email address indicated in the registration form does not contain an error.
4.5. Proof of the transaction
The computerized registers, kept in the computer systems of the company Coco & Minou under reasonable security conditions, will be considered as proof of communications, orders and payments between the parties. At no time does Coco & Minou receive, store, record or transmit any part of the banking information of its customers. All banking information is processed directly by its specialized partners (Société Générale, Paypal). The archiving of purchase orders and invoices is carried out on a reliable and durable medium which can be produced as proof.
4.6. Track order
The Customer can follow the status of his order by consulting the "My account" section on the site www.cocoandminou.com. For any question relating to the follow-up of his order, the Customer can contact Coco & Minou Customer Service: firstname.lastname@example.org or on 0033 6 6886 2234 from Monday to Friday excluding public holidays, from 9 a.m. to 6 p.m.
ARTICLE 5: PRODUCT INFORMATION
5.1. Product features
In accordance with Article L. 111-1 of the Consumer Code, the Customer may, prior to his order, read, on the site www.cocoandminou.com, the essential characteristics of the product (s) he wish to order. The Customer can select one or more products among the different categories offered on the site www.cocoandminou.com. The essential characteristics of each product are communicated in the most readable and comprehensible manner, taking into account the nature of the product and the communication medium used for its presentation. However, the perception of the product (s) may not fully correspond to the products. Coco & Minou will not incur any liability for any indirect damage as a result of these conditions, including in particular for an operating loss, loss of profit, loss of luck, damage or expense, which could arise due to purchasing the products. Coco & Minou cannot be held responsible for any loss of data, files or damage defined in the previous paragraph.
5.2. Product availability
Coco & Minou only undertakes to honor orders received within the limits of available stocks of the products. In the absence of availability of the product (s), Coco & Minou undertakes to inform the Customer as soon as possible. Coco & Minou may modify the range of products offered for sale on its website www.cocoandminou.com. Availability may vary within the same day depending on the level of sales. Coco & Minou updates the availability very frequently, but cannot be held responsible if the stock is no longer the same as that indicated. If Coco & Minou cannot obtain an ordered product from its suppliers, it will inform the Customer of the expected delay or of the complete unavailability by e-mail or by telephone. The Customer may then request reimbursement of the sums paid, without delay and at the latest within fourteen days. No cancellation compensation, apart from the full refund of the said Order, can not be requested unless the breach of the contract is attributable to Coco & Minou. Coco & Minou cannot be held responsible for the non-performance of the contract concluded if this is attributable to the unforeseeable and insurmountable fact of a third party to the contract or to a case of force majeure.
ARTICLE 6: PRICE
The selling prices of the products indicated are expressed in Euros and are understood to include all taxes (TTC). The selling prices of the products are those in force on the date of the sending of validation of the order by the Customer. The selling prices of the products can be modified by the company Coco & Minou at any time. The prices do not include delivery costs, which are the responsibility of the Customer and which are invoiced in addition to the price of the products purchased according to the amount of the order. The delivery costs will be indicated before the final validation of the order by the Customer. The prices also do not take into account any promotional offers and personal reductions, indicated before the final validation of the order. The prices include the value added tax (VAT) applicable on the day of the order and any change in the applicable rate will be automatically reflected in the price of the products sold by the company Coco & Minou on the site www.cocoandminou.com.
However, the prices cannot be modified once the Customer's order has been placed. In addition, if one or more taxes or contributions, in particular environmental taxes, were to be created or modified, up or down, this change may be reflected in the selling price of products sold by Coco & Minou on its site. www.cocoandminou.com.
ARTICLE 7. WITHDRAWAL AND RETURN
7.1. Standard products
In accordance with the provisions of Article L121-20 of the Consumer Code, the customer has a withdrawal period of 14 working days from the delivery of the order. To do this, return the new and unused product (s) in their original packaging and accompanied by the original packaging to the Coco & Minou address provided by our services. invoice.
In accordance with Article L. 121-20-1 of the Consumer Code, in the event of withdrawal, we will reimburse all sums paid (transport costs included), with the cost of returning the goods to be borne by the Customer.
The products must be returned to us according to the shipping method in which we sent them to you, in new condition, accompanied by all accessories in their original packaging. It will be necessary to take care of the packaging, because a damaged arriving product cannot be taken care of by our services. The reimbursement of the price of the products will be made by transfer within a maximum period of 30 days from receipt of the package by Coco & Minou.
7.2 - Custom products and orders
Coco & Minou offers customization of tailor-made products.
In accordance with the provisions of article L 121-20-2 of the French Consumer Code, the Customer does not have the possibility of withdrawing after his order, insofar as the products offered on the site and ordered are made according to Customer specifications and are clearly personalized. The attention of the consumer customer is therefore drawn to the fact that the right of withdrawal does not apply to sales of personalized products at his request.
Coco & Minou reserves the right to cancel an order following feasibility and consistency checks according to price and item.
7.3. - Sale products
In accordance with the provisions of article L 121-20-2 of the French Consumer Code, the Customer does not have the possibility of withdrawing after his order, insofar as the products offered are on sale and are not at the price normal.
The products on sale are neither returned nor exchanged.
ARTICLE 8: PAYMENT
Full payment must be made when placing an order by the Customer. At no time can the sums paid be considered as a deposit or down payment. The Customer can pay for his order online by credit card: Carte Bleue, Visa and Eurocard-Mastercard or by Paypal. The Customer guarantees to the company Coco & Minou that he has the necessary authorizations to use the payment method that he has chosen for his order, when validating his order form. Coco & Minou reserves the right to suspend or cancel any execution of an order and / or any delivery, whatever its nature and level of execution, in the event of non-payment or partial payment of any sum. which would be due by the Customer, in the event of a payment dispute during administration, in the event of a payment incident, or in the event of fraud or attempted fraud relating to the use of the www.cocoandminou.com site.
Coco & Minou reserves the right to ask the Customer for supporting documents before confirming an order. In fact, as part of an order verification procedure, Coco & Minou may ask the Customer to send by email, mail or fax a set of supporting documents. The order will then be validated only after receipt and verification of the elements sent. In the absence of receipt, within 15 days of placing the order, the latter will be deemed to be automatically canceled. The Customer can make his purchases in peace; Coco & Minou is committed to doing everything possible to ensure the security and confidentiality of data transmitted online, in particular bank details, via its payment partners. The site uses a secure SSL (Secure Socket Layer) payment method which allows the encryption of bank details when they are transmitted over the network. The customer can see that the transmission is encrypted by software as soon as the padlock symbol appears in his browser. The transaction is carried out via Société Générale or Paypal, which only have the banking information provided on the site at the time of payment.
ARTICLE 9: DELIVERY
9.1. Delivery zones
Coco & Minou delivers to the following countries of the European Union:
France and Monaco, Germany, Luxembourg, Netherlands, Belgium, Spain (excluding Balearic Islands), Italy, United Kingdom, Austria, Hungary, Portugal, Bulgaria, Estonia, Finland, Greece, Lithuania, Latvia, Czech Republic, Slovakia, Slovenia and Sweden (excluding specific areas requiring tax-free sales, especially overseas departments and territories).
Delivery outside the EU can be made after contacting our customer service by email.
For more information on delivery, the Customer can contact Customer Service on +33 6 6886 2234 from Monday to Friday, excluding public holidays, from 10 a.m. to 6 p.m.).
9.2. Terms of delivery
The products are delivered to the address indicated by the Customer on the order form. The Customer must verify the completeness and conformity of the information he provides to Coco & Minou. Coco & Minou cannot be held responsible for any data entry errors and the consequences in terms of delay or delivery error. In this context, all costs incurred for the reshipment of the order will be entirely the responsibility of the Customer. Coco & Minou cannot be held responsible for delivery delays if these are attributable to the unforeseeable and insurmountable fact of a third party to the contract or to a case of force majeure.
9.3. Delivery time
For all orders placed online via the site www.cocoandminou.com and confirmed on the site www.cocoandminou.com, the preparation of the order will take place within five working days, while stocks last. An email is sent to the Customer at the time of shipment of the Products, provided that the email address indicated in the registration form is correct. Upon receipt of this email, the Customer can take into account the delivery times of the carriers announced below. Delivery times depend on the volume of the order and country of origin.
In the event of a delivery delay of more than 7 days compared to the delivery date indicated on the site according to the mode of transport chosen at the time of placing the order and except in cases of force majeure, the Customer may request the cancellation and the refund of his order and will be refunded within 14 days.
In addition, Coco & Minou informs its Customers that these delivery times do not include Sundays or public holidays. In the event of an order that includes one or more unavailable products as well as one or more available products, Coco & Minou only ships the available products of the order and cancels and therefore refunds the unavailable products. The service will then contact the Customer as soon as possible.
The products are packaged in such a way as to respect the current transport standards, and to ensure optimal protection of the products during their delivery. The Customer is asked to respect these same standards when returning a product. Any damage found to a product on return due to a problem with the level of packaging not respected may result in a partial refund or non-refund of the product in the event that it is impossible to resell as is or in the event of a worsening of the problem. technique indicated.
9.5. Customer's responsibility for checking packages upon receipt
Coco & Minou reminds that it is the Customer's responsibility to inspect their packages upon receipt and to notify any anomaly (damage, damage to the package, product missing from the delivery note, broken products, delivery date not in accordance with normal delivery service times, reference error ...) to the company Coco & Minou, within three working days. In the event that such notices have not been brought to the attention of Coco & Minou, the product is deemed accepted by the Customer and cannot be the subject of any dispute concerning its delivery.
In order to avoid disputes or reimbursement request problems, Coco & Minou advises its customers to take pictures of the package (s) delivered at the time of delivery. At the time of delivery, any damage to the packaging or any other apparent problem on the package, it is the Customer's responsibility to issue handwritten, precise and dated reservations before signing the delivery slip (consignment note).
9.6. Delivery delays linked to the carrier
In the event of a delay in delivery compared to the deadlines announced by the carriers, Coco & Minou initially suggests contacting Customer Service by email at the address email@example.com or by telephone on +33 6 6886 2234 from Monday to Friday, excluding public holidays, from 10 a.m. to 6 p.m., in order to open a dispute or investigation file to search for the package. The Customer must declare the loss within 60 working days from the date indicated for the delivery of the order. If the package is found, it will be immediately forwarded to the Customer's home. If, at the end of the investigation, the package is not found, the Customer will request reimbursement of the amount paid.
ARTICLE 10. FURNITURE
It is up to the Customer to specify when placing the order:
Carrier accessibility. Specify if access is difficult (pedestrian street, paths, etc.)
Accessibility to the child's room (lift, sufficiently wide staircase, etc.)
Please note: beds, dressers and chest of drawers are bulky. The Customer will take note of the details of the volumes and weights either in the product sheet of the article or with customer service by email: firstname.lastname@example.org or by phone: +33 6 6886 2234. It belongs to the Customer. verify that these items can fit in an elevator or go up the stairs. Otherwise, the Customer must provide at his own expense for an external freight elevator or the return of the goods to the warehouse.
10.2. Terms of delivery
The furniture is delivered to the place indicated by the Customer on the order
Delivery is made to the Customer at the place and on the date agreed with the carrier
If the Customer is unable to receive the furniture on the date previously agreed with the carrier, he must then request a new delivery from customer service by email: email@example.com or by phone at + 33 6 6886 2234. Coco & Minou undertakes to honor deliveries of furniture to the Customer as soon as possible. Delivery times are only indicative. Delivery deadlines cannot give rise to damages, withholding or cancellation of the order by the Customer.
If the schedule offered by the carrier does not suit the Customer, the appointment will be postponed to a later date without damages.
The delivery slip (consignment note) delivered by the carrier, dated and signed by the Customer upon delivery of the products, will constitute proof of transport and delivery.
In the event of damage, shock, total or partial loss, or any other apparent problem on the package, it is the Customer's responsibility to issue handwritten, precise and dated reservations before signing the delivery slip (consignment note ).
He has a period of 24 hours from delivery to notify Customer Service by email: firstname.lastname@example.org or by phone: +33 6 6886 2234 for any problem listed above.
This precaution would allow you, if necessary, to benefit from the transport insurance that we take out. Never note "subject to unpacking", this mention has no value, on the contrary it implies that the packages have been received in good condition. The protest must be made on the day of delivery of the goods in the presence of the deliveryman (who can help you unpack the order) and who will ascertain with you its condition.
After unpacking the products, the Customer is required to check the condition of the products delivered. He has a period of 48 hours from delivery to notify customer service of any non-compliance or apparent defect in the products delivered.
After this period, the products will be declared compliant and free from any apparent defect.
After this period, any exchange will be the sole responsibility of the Customer.
It is the Customer's responsibility to provide in the form of a photograph (s) any justification as to the reality of the defects or damage observed.
The Customer will refrain from intervening himself or involving a third party in an attempt to remedy it.
In the event of non-compliance or a proven apparent defect, Coco & Minou undertakes to replace the non-compliant delivery. Under no circumstances can any compensation be demanded. It is specified that for each piece of furniture, the finish may be different, and in particular the color. Shades form part of the identity of the product and are considered normal and acceptable. They do not constitute a valid reason for exchange or refund.
10.4. Force majeure
None of the parts of these General Conditions of Sale can be held responsible for its delay or failure to perform any of its obligations hereunder. If this delay or failure is the direct or indirect effect of a case of force majeure such as - as an indication but not limited to:
- The occurrence of a natural cataclysm (earthquake, storm, fire, flood, etc.),
- An armed conflict (war, civil commotion, etc.),
- A labor dispute, a mandatory injunction from the public authorities (import ban ...),
- A disruption of transport and / or the supply of Raw Materials or an operating accident (machine breakdown, explosion, etc.)
That is to say, the occurrence of an event that the party undergoing it had not been able to foresee, which will be independent of its will and which it will be unable to overcome despite its diligence and efforts to resist it.
ARTICLE 11: RIGHT OF WITHDRAWAL AND RETURN
The Customer has a period of fourteen days to withdraw from the sale, without having to justify his decision or bear other costs than those provided for in this article.
The withdrawal period starts at the start of the first hour of the first day that follows:
- The day on which the Customer, or a third party other than the carrier and designated by the Customer, takes physical possession of the product;
- (in the case of an order for several products delivered separately) the day on which the Customer, or a third party other than the carrier and designated by the Customer, takes physical possession of the last product;
- (in the case of an order for a product in several lots or pieces) the day on which the Customer, or a third party other than the carrier and designated by the Customer, takes physical possession of the last batch or the last piece.
The withdrawal period ends at the end of the last hour of the last day of the period. If the period expires on a Saturday, Sunday or a public holiday, it is extended until the next working day.
The Customer exercises his right of withdrawal by informing Coco & Minou of his decision to withdraw by sending it to the postal address of Coco & Minou, the contact page or to the email address coco.and.minou @ gmail.com, expressing its willingness to retract. In the event that the right of withdrawal is exercised by email, to the email address of Coco & Minou's customer service, it will be sent, without delay, an acknowledgment of receipt of the withdrawal on a durable medium.
The burden of proof of the exercise of the right of withdrawal weighs on the Customer.
- For deliveries in mainland France:
Return costs are free. Returns must be declared in the customer area on the site, in the "My Orders" section. An email with the Colissimo return slip is sent to the Customer by email. Part of this slip is to be pasted on the return parcel, the other part is to be kept by the Customer for proof of deposit, guaranteeing him compensation for the products up to their real market value in the event of theft or loss of this commodity.
- For deliveries outside mainland France:
Coco & Minou recommends that the Customer return their products by Colissimo with a recommendation or additional insurance for the market value of the products, guaranteeing them compensation for the products up to their actual market value. in the event of theft or loss of such goods. In all cases, the return is made at the risk of the Customer. In addition, it will be up to the customer to keep any proof of return.
In addition, Coco & Minou reminds the Customer that no refund can take place before having previously received and checked the conformity of the condition of the item (s) concerned by this request (see the conditions set out below).
11.2. Product condition
Returned products must be returned in their original condition and in their entirety (product label, accessories, cover, etc.). The products must be intact, in perfect condition for resale, in a state of perfect cleanliness, they must not have been worn or used, nor have suffered any deterioration. Any damaged, incomplete product will not be refunded.
11.3. Refund of returns
Coco & Minou will reimburse the Customer no later than 30 days from the date on which it is informed of the Customer's decision to withdraw. However, Coco & Minou may defer reimbursement until recovery of the products or until the Customer has provided proof of shipment of these products, the date selected is the date of the first of these facts. If the customer wishes to keep this amount in the form of a purchase order in order to use it as a deduction from a future order, he must inform Customer Service when requesting a return. The initial shipping costs of the order are refunded to the Customer only if the entire order is returned.
When an order is placed with a discount voucher, the value of the discount voucher will be deducted from the amount of the credit or the refund in proportion to the amount of the items ordered.
ARTICLE 12: GUARANTEES
In accordance with article 4 of decree n ° 78-464 of March 24, 1978, the provisions hereof cannot deprive the Customer of the legal guarantee which obliges the professional seller to guarantee it against all the consequences of hidden defects of the item sold. . This clause is only applicable in the context of full payment of the order. The Customer is expressly informed that Coco & Minou is not the producer of the products presented on the website www.cocoandminou.com, within the meaning of law n ° 98-389 of May 19, 1998 and relating to the liability of the made defective products. Consequently, in the event of damage caused to a person or to a good by a defect of the product, only the responsibility of the producer of this one can be sought by the Customer, on the basis of the information appearing on the packaging of the said product. In addition, the company reminds that the products, services and information offered by Coco & Minou in no way replace the constant vigilance of adults. The responsibility of Coco & Minou can not be engaged in the event of non-compliance with the legislation of the country where the products are delivered. It is the customer's responsibility to check with local authorities the possibilities of importing or using the products or services that you plan to order.
ARTICLE 13: RESPONSIBILITY
The products offered comply with current French legislation and standards applicable in France. The responsibility of Coco & Minou can not be engaged in the event of non-compliance with the legislation of the country where the product is delivered. It is the Customer's responsibility to check with the local authorities the possibilities of importing or using the products you plan to order. Coco & Minou cannot be held liable for the inconveniences and damages relating to the use of the Internet network, such as a break in the service, the presence of computer viruses or external intrusions and more generally all cases qualified as force majeure or fact. third parties by the courts. Hypertext links may refer to sites other than the www.cocoandminou.com site. Coco & Minou disclaims all liability in the event that the content of these sites contravenes the legal and regulatory provisions in force. Coco & Minou cannot be held responsible for any indirect damage that may arise from the purchase of the products. Similarly, the responsibility of Coco & Minou under the obligations of these General Terms and Conditions of Sale cannot be engaged in the event of the occurrence of an event of force majeure as defined by the French courts.
ARTICLE 14: FORCE MAJEURE
Neither party will have failed in its contractual obligations, insofar as their execution will be delayed, hindered or prevented by a fortuitous event or force majeure. Will be considered as fortuitous event or force majeure any irresistible facts or circumstances, external to the parties, unforeseeable, inevitable, independent of the will of the parties and which cannot be prevented by the latter, despite all reasonably possible efforts. The party affected by such circumstances will notify the other within ten working days of the date on which it becomes aware. The two parties will then approach each other, within one month, unless this is impossible due to force majeure, to examine the impact of the event and agree on the conditions under which the execution of the contract will be continued.
ARTICLE 15: PERSONAL DATA
In accordance with the amended law "Informatique et Libertés" n ° 78-17 of 6 January 1978, the Customer, the Visitor as well as the recipient of an order from the site www.cocoandminou.com have at any time a right to access, modification, rectification and deletion of data concerning them processed by the company Coco & Minou, as well as a right to oppose the processing of this data for the purposes of direct commercial prospecting. By default, these rights are exercised with Customer Service. The personal data collected during any order from the Customer are necessary for the management of the order by the company Coco & Minou and its service providers and may be used, subject to the rights exercised by the person concerned, to inform the latter. ci products or services provided by said company and / or by its business partners. When registering the Customer or an order, or as part of other specific operations, Coco & Minou offers the Customer or Visitor to be informed of offers from www.cocoandminou.com by e-mail (newsletters, event emails and promotional offers emails). If the Customer or Visitor no longer wishes to receive these information messages, they can modify their subscription at any time to notify Customer Service. Through the company Coco & Minou, the Customer or Visitor, who has expressly given his prior consent, may be required to receive commercial offers by email relating to products or services provided by commercial partners of Coco & Minou. . The Customer or Visitor can also change their choice at any time. Coco & Minou uses data collection systems such as cookies. The cookie is a computer file stored on the hard drive of the user's computer. Cookies are used to report a previous visit by the Customer or Visitor to the site and to link the user to the personal data left on the site, in particular in the context of the identification of the order basket. For more information, The Customer or Visitor can contact Customer Service on +33 6 6886 2234 from Monday to Friday, excluding public holidays, from 10:00 a.m. to 6:00 p.m.
ARTICLE 16: INTELLECTUAL PROPERTY
All data of whatever nature, and in particular texts, graphics, logos, icons, images, illustrations, audio or video clips, brands, software, etc. including the underlying technologies used, appearing on the site www. cocoandminou.com, are necessarily protected by copyright, trademark law and all other intellectual property rights. As such and in accordance with the provisions of the Intellectual Property Code, only use for private use is authorized, subject to different or even more restrictive provisions of the intellectual property code. The User undertakes under these conditions not to reproduce, summarize, modify, alter or redistribute, without the prior express authorization of Coco & Minou, any text, title, application, software, logo, brand, information or illustration, for a use other than strictly private, which excludes any representation for professional purposes or for mass rebroadcasting. Likewise, the User undertakes not to copy all or part of the site onto another site or an internal corporate network. Any other use constitutes an infringement and is punishable under Intellectual Property without prior authorization from Coco & Minou. Any total or partial reproduction of the Coco & Minou catalog is strictly prohibited. Any creation of a hypertext link from a website to the www.cocoandminou.com site must be expressly authorized by Coco & Minou. Upon request from Coco & Minou, this link must be removed.
ARTICLE 17: ENTIRE CONDITIONS
A change in legislation, regulations or a court decision rendering one or more clauses of these General Conditions of Sale null and void shall not affect the validity of these General Conditions of Sale. Such a change or finding could in no case allow the Customer to not respect these General Conditions of Sale.
ARTICLE 18: DURATION AND APPLICATION
These Conditions apply throughout the duration of the online services offered by Coco & Minou. The latter reserves the right to adapt or modify these general conditions of sale at any time. However, in the event of modifications, the General Conditions of Sale applicable to the order placed by a Customer on the Site www.cocoandminou.com are those accepted by the Customer on the day of placing his order.
ARTICLE 19: APPLICABLE LAW AND SETTLEMENT OF DISPUTES
These general conditions are governed by French law.
The formation, interpretation and effects of any sales contract concluded on the Site are governed by French law.
Any complaint relating to a sale on the Site must be formulated in writing and addressed to the company www.cocoandminou.com - at 4 Rue Juliette Nevouet, 60000 Goincourt. The complaint must set out the Customer's requests and the specific facts to justify each of the requests. It must also contain evidence of the facts presented in support of the claims.
In the event of a judicial settlement of the dispute, the competent court will be appointed in accordance with the rules of jurisdiction laid down by French law.
Contact Coco & Minou:
By email : email@example.com
By telephone : 00 33 6 6886 2234
By mail :
Coco & Minou
4 Rue Juliette Nevouet