Privacy Policy

Personal data protection policy

When you browse our site, you are required to provide us with personal data. We thank you for your trust and would like to inform you here about the use of your data and your rights.

The data controller

The person in charge of the processing of personal data is Coco & Minou Sofie Loriot, whose contact details can be found in the legal notice.

Purposes of data collection and processing

We collect the data you provide when you place an order or when you contact us. Mandatory fields are indicated as such.
The personal data collected on our site is used to process orders and manage the commercial relationship (deliveries, invoices, after-sales service).

Recipients of personal data and data transfer

The recipients of your personal data collected on our site are first and foremost ourselves for the processing of your orders and customer relationship management.

In order to allow the execution of the contract binding us, we transmit the data to our providers of means of payment or payment security, our delivery service providers, our business partners. Personal data is only passed on to these service providers within the framework of the necessary execution of the contract:

Various internal departments of Coco & Minou may have access to your Data.

We do not share your Data with third parties (other than internal departments in connection with processing) except in the following specific circumstances.
With respect to the processing of your orders, we transmit your Data to certain service providers specialized in
(i) banking transactions: banks, Mollie payment service providers;
(ii) managing your order: our suppliers delivering directly to our customers;
(iii) customer relationship management;
(iv) after-sales service: our suppliers' after-sales centers,
(v) delivery of products: carriers

Regarding the management of customer reviews, we transfer your Data to a service provider specializing in the collection and processing of customer reviews: Trustbadge Trusted Shops (below).

Concerning the management of the advertising network, we transmit your Data to certain customers of the network and advertisers: Google Analytics.

Integration of Trustbadge Trusted Shops

The Trustbadge Trusted Shops is inserted on this page to display our trusted brand Trusted shops and all opinions collected or to offer buyers Trusted shops products after an order.

These operations serve to protect our overriding legitimate interests in the optimal marketing of our products in a balancing of the various interests. The Trustbadge and the related services are offered by Trusted Shops GmbH, Subbelrather Str. 15C, 50823 Cologne.

When you access the Trustbadge, the web server automatically saves a "log file" containing, for example, the name of the requested file, your IP address, the date and time of the access, the amount of data transferred and the Internet service provider who made the request (access data). This access data is not evaluated, but is automatically overwritten within eight days of the end of your visit at the latest.

Integration of Trustbadge Trusted Shops

The Trustbadge Trusted Shops is inserted on this page to display our trusted brand Trusted shops and again to offer buyers Trusted shops products after an order.

Further personal data is transferred - to Trusted Shops only - if you have opted to use Trusted Shops products after placing an order or if you have already registered for such use. In this case, the contractual agreement between you and Trusted Shops applies. Integration of the Trustbadge Trusted ShopsThe Trustbadge Trusted Shops is inserted on this page to display all opinions collected.

This serves to protect our overriding legitimate interests in the optimal marketing of our products in a balancing of the various interests. The Trustbadge and the related services are offered by Trusted Shops GmbH, Subbelrather Str. 15C, 50823 Cologne.

Further personal data will be transmitted - to Trusted Shops only - if, following an order, you have opted to use Trusted Shops products or if you have already registered for such use. In this case, the contractual agreement between you and Trusted Shops applies.

Trusted Shops Buyer Protection: If you choose to subscribe to the Trusted Shops Buyer Protection, personal data about you will be transmitted to the company Trusted Shops. You will find further details in the Trusted Shops data protection policy.

Your rights

You are entitled to obtain information about your personal data stored with us free of charge and to request, if necessary, correction, limitation of processing, portability or deletion of the data.

As the person concerned by the processing of personal data you have the following rights: Under Article 15 of the RGPD, you have a right of access to your personal data. Under Article 16 of the RGPD, you have the right to rectify, as soon as possible, personal data that are inaccurate. You have the right to request that this data be completed.

Pursuant to article 17 of the RGPD, you have the right to erase personal data insofar as the processing is not necessary for - the exercise of the right to freedom of expression and information - compliance with a legal obligation - a reason of public interest - the establishment, exercise or defence of legal rights. Under Article 18 of the GDR, you have a right to limit the processing in cases where: - you contest the accuracy of the data - the processing of the data is unlawful but you object to their deletion - we no longer need your data but they are still necessary for the establishment, exercise or defence of your rights in court. Under Article 21 of the DPMR, you have the right to object to the processing of the data. Under Article 20 of the DPMR you have a right to receive your data in a structured, commonly used and machine-readable format (right to data portability),
Under Article 77 of the RGPD, you have the right to file a complaint with a control authority. For any questions relating to the collection, processing or use of your personal data, for any request for information, correction, blocking or deletion of data, as well as for any withdrawal of agreements given or opposition to a particular use of the data, please contact the following person (please indicate name and contact details).

Our website uses cookies. These are small text files stored on your hard drive. This serves to safeguard our legitimate interests to an optimized presentation of our offer which prevails when balancing the respective interests of the parties.

The cookies used on our website enable us to offer you the following services: wish list, comparison function, saving of the shopping basket, identification on a new visit, saving of visits, personalization of the commercial offers we offer you based on your browsing history etc.

Most cookies are intended to allow or facilitate your navigation and are necessary for the operation of our online store. The use of cookies, own or third party, not necessarily necessary for the operation of the site requires your express consent.

When you arrive on our site, we collect your express consent to deposit certain cookies on your terminal (e.g., advertising cookies, audience measurement cookies, social network cookies), by means of a banner on our home page.

You can express your consent or object to the use of cookies by setting up your connection device appropriately. Each browser differs in the way it handles cookie settings. Please refer to your browser's user guide.

Refusal to accept cookies may limit the functionality of our website.

Commercial prospecting by e-mail with newsletter subscription

We send you commercial prospecting by e-mail on the legal basis of your express consent collected when you register for the newsletter or when you check the "receive newsletter" box on the purchase summary page. If you no longer wish to receive commercial prospecting by e-mail, you can let us know at any time by one of the following means:
- send an e-mail to the contact form.

After you unsubscribe, we will delete your e-mail address, unless you have expressly consented to further use of your data or we reserve the right to a wider use of the data, permitted by law, and of which we inform you in this statement.

Registration of bank data

To improve your shopping experience, we suggest that you save your bank details so you don't have to enter them with each new order. The legal basis for the storage of your bank data is your consent. Your bank details (card number, expiry date, name of the cardholder) will only be stored if you have given your prior consent. We will never store the visual cryptogram on the back of your bank card.
In any case, you may, at any time, let us know that you no longer wish your bank data to be stored by sending a message through the contact form. Your banking data will then be deleted from our databases.

Right of opposition

Insofar as we process personal data as explained above in order to safeguard our legitimate interests which prevail when balancing the respective interests of the parties, you may object to this processing with effect for the future. If the processing is carried out for direct marketing purposes, you may exercise this right at any time as described above. If the processing is carried out for other purposes, you only have the right to object on grounds that arise from your particular situation.

Once you have exercised your right to object, we will no longer process your personal data for these purposes, unless we can justify legitimate and compelling reasons for such processing that outweigh your interests, rights and freedoms, or if the processing contributes to the assertion, exercise or defence of legal rights.

This does not apply if the processing is carried out for direct marketing purposes. We will then no longer process your personal data for this purpose.