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Refund policy

You have the right to withdraw from this contract without giving any reason within fourteen days. The withdrawal period expires fourteen days after the day on which you, or a third party other than the
carrier and designated by you, takes physical possession of the last item.

Exercise of the right of withdrawal

To exercise the right of withdrawal, you must notify us of your decision to withdraw from this contract by means of a
unambiguous statement (for example, letter sent by post or email) by mailing to Coco & amp; Minou, 4 Rue Juliette Nevouet, 60000 Goincourt, Beauvais, France. By email at coco.and.minou@gmail.com. By phone: +33 6 6886 2234
You can use the template withdrawal form but this n 'is not mandatory.
For the withdrawal period to be respected, it is sufficient that you send your communication relating to the exercise of the right of withdrawal before the expiry of the withdrawal period.
You must take in charge of the direct costs of returning the goods.

Consequences of the right of withdrawal

You will have to send back or return the property, to Coco & amp; Minou, 4 Rue Juliette Nevouet, 60000 Goincourt, Beauvais, France, without undue delay and, in any event, no later than fourteen days after you have communicated your decision to withdraw from this contract to us.
This period is deemed to have been met if you return the good before the expiry of the fourteen day period.
In the event of your withdrawal from this contract, we will refund all payments received from you, including delivery costs ( with the exception of additional costs arising from the fact that you have chosen, where applicable, a delivery method other than the less expensive standard delivery method offered by us) without undue delay and, in any event, at the latest fourteen days from the day we are informed of your decision to withdraw from this contract.
We will reimburse using the same means of payment that you used for the initial transaction, unless you expressly agree in a different way; in any event, this refund will not incur costs for you.
We may defer the refund until we have received the goods or until you have provided proof of shipment of the good, the date chosen being that of the first of these facts.
Your responsibility is only engaged with regard to the depreciation of the good resulting from manipulations other than those necessary to establish the nature, the characteristics and the proper functioning of this item.

Exception to the right of withdrawal

The exercise of the right of withdrawal is excluded for the following contracts:
- contracts for the supply of goods made to the consumer's specifications or clearly personalized;
- contracts for the supply of goods liable to deteriorate or expire rapidly;
- contracts for the supply of goods which have been unsealed by the consumer after delivery and which cannot be returned for hygiene or health protection reasons;
- contracts for the supply of goods which, after having been delivered, and by their nature, are inseparably mixed with other articles;
- contracts for the supply of goods or services, the price of which depends on fluctuations on the financial market beyond the control of the professional and likely to occur during the withdrawal period


Condition of the products

We advise you to return the products to us in their original packaging.
We also advise you to return in their original condition (excluding packaging) and in their entirety (product label, accessories, cover, etc.). The products (excluding packaging) must be intact, in perfect condition for resale, in a state of perfect cleanliness, they must not have been washed or have suffered any deterioration. Any damaged and / or incomplete product will not be refunded.
Your responsibility is only engaged with regard to the depreciation of the good resulting from manipulations other than those necessary to establish the nature, the characteristics and the good functioning of this good. p >

Refund of returns

The Coco & amp; Minou will reimburse the Customer no later than 14 days from the date on which it is informed of the Customer's decision to withdraw. Nevertheless, Coco & amp; Minou may defer reimbursement until recovery of the products or until the Customer has provided proof of shipment of these products, the date selected is the date of the first of these facts. If the customer wishes to keep this amount in the form of a purchase order in order to use it as a deduction from a future order, he must inform Customer Service when requesting a return. The initial shipping costs of the order are refunded to the Customer only if the entire order is returned.

When an order is placed with a discount voucher, the value of the voucher will be deducted from the amount of the credit or the refund pro rata to the amount of the items ordered.

L'avis de nos clients

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